osTicket Merge and Time Tracking

Quite some time back, I wrote a mod to osTicket on the 1.6 release to add merge functionality and time tracking.  You can see the post here.  There were a few tweaks to bring it forward to the 1.9 platform which has now been release at 1.9.7, the latest vintage as of...

osTicket – Billable Time Query

Since I've already been asked once, and I'm sure to lose it myself, here's the query I run in phpMyAdmin on my osticket database to dump a query out that I simply dump into MS Access.  Mod to suit your needs: SELECT  `ticketID`,  `email`,...

osTicket – Merge Tickets and Time Tracking

Many have been asking for these two features…. I've created a few updates…problem being is I'm deviating from the code now until it catches up.  You take on my changes….you're on your own so to speak…or at least support from...

osTicket – a modify header option

I already did a spot on promoting osTicket and I still stand by that.  To further that, I've done another simple mod to enable an adminstrator to change the ticket header info.  All of my cumulative mods are now in this file:...