I already did a spot on promoting osTicket and I still stand by that.  To further that, I've done another simple mod to enable an adminstrator to change the ticket header info.  All of my cumulative mods are now in this file:

http://www.davebour.com/misc/replacement_files.zip

 Drop an email if you have questions or catch me on the osticket.com forum as dcbour

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