osTicket – Billable Time Query

Since I've already been asked once, and I'm sure to lose it myself, here's the query I run in phpMyAdmin on my osticket database to dump a query out that I simply dump into MS Access.  Mod to suit your needs:SELECT  `ticketID`,  `email`,...

osTicket – Merge Tickets and Time Tracking

Many have been asking for these two features….I've created a few updates…problem being is I'm deviating from the code now until it catches up.  You take on my changes….you're on your own so to speak…or at least support from...

Disable Windows Desktop Search

If you find the Windows Desktop Search a little annoying, but don't mind the search function in Outlook (since you get it anyhow), add these tweaks to your registry. In RegEdit, go to HKEY_CURRENT_USERSoftwareMicrosoftWindows Desktop SearchDS and set...

Changing Network Card in Ubuntu

Ubuntu maps the network card via the MAC address.  To change a card or boot a drive in a different system, do the following: etc/udev/rules.d/70-persistent-net.rules contains the MAC address to eth device mappings. Delete the lines like below, noting the module...

osTicket – a modify header option

I already did a spot on promoting osTicket and I still stand by that.  To further that, I've done another simple mod to enable an adminstrator to change the ticket header info.  All of my cumulative mods are now in this...

Internet Help Desk

Ever have one of those days…. In the computer support industry, they're all too common.  In looking for some configuration info tonight, I came across this file…The Internet Help Desk…a live comedy show….too real…too...

Virgin Mobile Balance on your Aastra phone

A couple weeks ago, I put forward a method to see your LesNet account balance at your Aastra phone. I also posted to the Taug.ca mail list for suggestions on web scraping from secure sites.  Well, it turns out the Virgin doesn’t consider security a high...

DIY Desi Strips on Aastra 536M

Desi strips are great.  Let you see what's labelled where but do you ever find you've changed it from the original desiginations…and within a month or so, you've white-outed over and written in new labels…and written in is also the...

Display Prepaid Les.Net account on phone

Ever wonder how much is left on your prepaid account.  Worried you're getting low.Les.Net has provided a web query to allow you to check.  Now, the next part is getting it to your phone…We've solved it…at least for the Aastra...